Simple AI Joins the NiCE DEVone Partner Program

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Simple AI Joins the NiCE DEVone Partner Program

Jun 2, 2026

Catheryn Li

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Simple AI is now a NiCE DEVone partner. With this change, CXone customers will be able to add our AI agents to their existing setup without changing their infrastructure.

Simple AI has officially joined the NiCE DEVone program.

We will also be at NiCE World Orlando June 8-10 to introduce ourselves to the NiCE ecosystem. More details can be found here if you want to meet with us and learn about our cutting edge solution.

NiCE CXone is the contact center platform for enterprise operations worldwide. DEVone is how AI companies build into it and reach CXone customers through the CXexchange marketplace.

Simple AI will be listed on CXexchange. If your contact center runs CXone, you will soon be able to ad our agents seamlessly without any changes to your existing infrastructure.

Simple AI agents handle conversations from start to finish without scripts or decision trees. They carry context across the full call and across the customer's entire history with your business. When a caller mentions their freezer is full, that doesn't get lost. The next time a relevant promotion runs, they hear about it. Outreach triggers on what customers actually say, not on demographic buckets or purchase history.

Human agents get the same intelligence. Agent Assist surfaces the right context in real time, so your reps handle calls without holding callers to find an answer or loop in a supervisor. 100% of calls get reviewed and scored. Your QA team stops pulling clips and starts acting on what the data shows.

We're not live on the store yet, but we'll be at NiCE World August 8–10. Come find the team for a live demo of our latest voice agent.

More details at usesimple.ai/nice-world-2026

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Frequently asked questions

What does joining the NiCE DEVone program mean for Simple AI?

DEVone gives Simple AI a path to integrate with NiCE CXone and reach CXone customers through the CXexchange marketplace. The planned listing is intended to let contact centers add Simple AI agents without replacing their existing infrastructure.

What can Simple AI agents do inside a CXone contact center?

The agents can handle conversations from start to finish without fixed scripts or decision trees, retain context from the current call and customer history, and pass relevant information to human agents through Agent Assist.

How does the integration affect quality assurance?

The article says every call can be reviewed and scored rather than relying on a small sample. That gives the QA team a full set of conversations to analyze and use when improving agent behavior and contact-center operations.